Frequently Asked Questions
How can I pay for my delivery?
For your convenience we accept Visa, MasterCard, Amex, Discover credit/debit cards.
What if I want to pay cash for my delivery?
Call the office to place your order. You must then visit the office to pay. The office is located at 340 Jackson Avenue, Bronx NY 10455 and we are open from 7am - 5pm, Monday through Friday.
When will I receive my delivery?
When placing your order you will be notified of the projected delivery date. Our delivery schedule is subject to change due to weather, vehicle maintenance, and/or other circumstances beyond our control. All deliveries will be completed within 48 hours from the order date.
What is the current price?
Please call the office at 718-402-5107 or 800-545-9155 (if you are a current customer, please provide your account number or delivery address), if you are not a customer, we will give you our daily price quote.
When will I be charged for my delivery?
Once your delivery is made, your credit or debit card will be charged. *Note: If this is your first delivery, your credit or debit card will be charged prior to the delivery being made. If the delivered volume is less than that requested there will be a credit placed on your credit or debit card. This credit can be used for future deliveries or a refund can be applied.
Are there other Fees?
There is no separate delivery fee. However, applicable taxes do apply.
If the price goes up before I receive my delivery, do I pay the higher price?
Once you place your order your price is guaranteed for the quantity ordered at the time of your order.
Can I get an emergency delivery?
Yes, If you are out of oil or almost out of oil you can request an emergency delivery. Once the emergency order is placed it is immediately dispatched to your home or business. In the event that your tank has been filled by another company, and we attempt an emergency delivery, it could result in an accidental oil spill. If you have accidentally placed a duplicate order, please contact us ASAP 718-402-5107 / 800-545-9155 or at firstname.lastname@example.org
If I am out of oil and have no heat what can I do until I receive my delivery?
Please read this section carefully to keep your family safe and secure:
- Make sure that all doors, windows and other openings are securely closed to retain as much heat as possible until your heating oil delivery is made.
- If you have a supplemental source of heat (wood stove, fireplace, space heater, etc.) you can use that to maintain the heat in your home. Be sure to operate these appliances safely and in accordance with the manufacture’s instructions.
- Make sure you are actually out of oil as your no-heat situation could be due to another problem. For example, it is possible that there is a blockage somewhere in your fuel line between your tank and your oil burner. In systems that are not regularly maintained, it is common for a blockage to occur in the filter, the strainer or the nozzle. If you have oil, but are not getting heat, contact us as soon as possible.
- Call us to place an emergency delivery order ASAP.
What is a Prime & Start?
If you have run out of oil, you likely need a Prime & Start to get the air out of your fuel line so that your burner can re-light. You will need to order this at the time you place your order and will also need to be home to give access to your boiler or furnace.
Do I need to be home when my delivery is made?
Not usually, as long as the driver has ready access to the fill nozzle of your fuel tank. However, if this is your first delivery we might request access to verify the tank size.
What if my tank will not take all the gallons I ordered?
You only pay for the number of gallons you actually receive.
Why did I not receive all the gallons I ordered?
Normally this is because your tank could not hold all the gallons you ordered. All heating oil tanks have a “usable capacity” which is less than the actual capacity. For example a 275 gallon tank has a usable capacity of about 256 gallons. The remaining space is required during the filling process to avoid accidental spills as well as allowing for expansion of the fuel as it warms. During the filling process, the driver listens to your “fill alarm”(If one is present) which tells the driver when your tank is filled to its usable capacity. For safety and to avoid environmental contamination, your driver must stop pumping oil when the vent alarm indicates your tank to be full.
What does "normal weather and operational conditions" mean?
Normal weather refers to typical weather conditions expected for the time of the year you are ordering oil for. Unusual weather conditions that could cause delivery delays can include:
- Inability for trucks to enter driveways or parking lots, typically due to snow and ice.
- Poor road conditions caused by rain, snow, wind, ice, sleet, etc.
- Weather conditions that slow deliveries such as snow, ice, wind, and extreme temperatures.
- Below average winter temperatures over several days which may occasionally cause an unusual increase in demand in a short period of time.
Normal operational conditions refer to the typical availability of supplies and equipment required to respond to a normal number of deliveries. Unusual operational conditions that could cause delivery delays can include:
- Limited availability of fuel, or other supplies, that could be caused by circumstances such as terminal closures or restricted access, unavailability of fuel at terminals.
- Mechanical breakdowns or malfunctions that limit the ability for a company to perform their normal functions.
- Labor actions, such as work stoppages, work slowdowns or strikes, that negatively impact the ability for a company to conduct their normal business activity.